Frequently Asked Questions

Everything you need to know about your Xenos Jewelry experience.

What materials are used in Xenos Jewelry?

We use premium materials including 18k gold plating, 925 sterling silver, and high-grade stainless steel to ensure durability and a tarnish-resistant finish.

How should I care for my jewelry?

To maintain its shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Xenos pouch when not in use and clean gently with a soft microfiber cloth.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.

Do you offer a warranty on your pieces?

Yes, all Xenos Jewelry comes with a 1-year warranty covering any manufacturing defects. This does not cover accidental damage or natural wear and tear.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.